GIDENER, N. G.; DEVECI, D. A. An Analysis of Service Failures and Recovery Strategies in the Turkish Third Party Logistics Service Industry. Transactions on Maritime Science, Split, Croatia, v. 9, n. 1, p. 35–50, 2020. DOI: 10.7225/toms.v09.n01.003. Disponível em: https://www.toms.com.hr/index.php/toms/article/view/277. Acesso em: 22 sep. 2021.