ŠEKULARAC-IVOŠEVIĆ, S.; BAUK, S. Quantitative and Qualitative Basis of Customer Relationship Management Concept Development in the Adriatic Ports. Transactions on Maritime Science, Split, Croatia, v. 1, n. 2, p. 109–116, 2012. DOI: 10.7225/toms.v01.n02.007. Disponível em: https://www.toms.com.hr/index.php/toms/article/view/29. Acesso em: 21 sep. 2021.